To receive technical support or arrange to ship equipment to us, please follow these instructions:
1. Contact our Customer Support team. This will ensure that your needs are handled as quickly and efficiently as possible. Many tech support issues can be handled over the phone.
Please contact 800-767-1974 (CA) or 859-499-0122 (KY). Hours 7a – 7p EST.
2. Complete MRA Form. If equipment will be shipped to a Subsite Electronics service center for service/repair, you must complete a Material Return Authorization (MRA) form. Instructions are provided on the form.
Merchandise Return Authorization (MRA) (download size – 83KB)
3. Ship With UPS. Use this convenient link to ship equipment through UPS once the MRA form is completed. You must send the MRA form with your shipment. The link will allow you to print a shipping label and send your equipment to either our California or Kentucky Service Centers, whichever is more convenient for you. CLICK HERE
4. Loaner Equipment. If you would like to utilize our equipment loaner program while your equipment is serviced/repaired, download and complete this form.
Loaner Request Form (download size – 137KB)
Replacement Parts Catalog (download size – 52MB)
This catalog provides part descriptions and numbers for Subsite Electronics inspection systems equipment. Please download the Parts Order Form for complete instructions on ordering parts.
Note: this is a large file and may require several minutes to download.
Replacement Parts Order Form (download size – 70KB)
Please download the Parts Order Form for complete instructions on ordering parts.
Download this form to learn about Subsite Electronics’ equipment rental program and request a rental. Note: one month minimum for most systems.
- PRODUCT MANUALS
Product manuals are included with purchase. To review a manual prior to purchase or to obtain a second copy, please contact your dealer.
1327 Clegg Street | Petaluma, CA 94954
Tel: 800.767.1974 | Fax: 707.769.8806
285 Midland Trail | Mt. Sterling, KY 40353
Tel: 859.499.0122 | Fax: 859.499.0230