Customer Support - RSTechnical Services Inc

CUSTOMER SUPPORT/REPAIRS

TECH SUPPORT/REPAIRS/RETURNS

To receive technical support or arrange to ship equipment to us, please follow these instructions:

1. Contact our Customer Support team. This will ensure that your needs are handled as quickly and efficiently as possible. Many tech support issues can be handled over the phone.
Please contact 800-767-1974 (CA) or 859-499-0122 (KY). Hours 7a – 7p EST.

2. Complete MRA Form. If equipment will be shipped to an RST service center for service/repair, you must complete a Material Return Authorization (MRA) form. Instructions are provided on the form.
acrobat_reader_50x50Merchandise Return Authorization (MRA) (download size – 83KB)

3. Ship With UPS. Use this convenient link to ship equipment through UPS once the MRA form is completed. You must send the MRA form with your shipment. The link will allow you to print a shipping label and send your equipment to either our California or Kentucky Service Centers, whichever is more convenient for you. CLICK HERE

4. Loaner Equipment. If you would like to utilize our equipment loaner program while your equipment is serviced/repaired, download and complete this form.
acrobat_reader_50x50Loaner Request Form (download size – 137KB)

REPLACEMENT PARTS

acrobat_reader_50x50Replacement Parts Catalog (download size – 55MB)
This catalog provides part descriptions and numbers for RST equipment.  Please download the Parts Order Form for complete instructions on ordering parts.
Note: this is a large file and may require several minutes to download.

acrobat_reader_50x50Replacement Parts Order Form (download size – 70KB)
Please download the Parts Order Form for complete instructions on ordering parts.

RENTAL EQUIPMENT/MORE

acrobat_reader_50x50Equipment Rental Form (download size – 58KB)
Download this form to learn about RST’s equipment rental program and request a rental. Note. One month minimum for most systems.
  • PRODUCT MANUALS
    Product manuals are included with purchase.  To review a manual prior to purchase or to obtain a second copy, please contact your dealer.

Repair Facilities

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R.S.Technical Services, Inc.
1327 Clegg Street | Petaluma, CA 94954
Tel: 800.767.1974 | Fax: 707.769.8806

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R.S.Technical Services, Inc.
285 Midland Trail | Mt. Sterling, KY 40353
Tel: 859.499.0122 | Fax: 859.499.0230